Access at the library
Where can I visit in the Library?
The Main Plaza, computer stations and individual study carrels will be open. All access to shelving tiers will be closed. No access will be provided to patrons to any bookshelves and all entrances to the tiers will be closed.
Who is allowed to enter the Library?
Only visitors (whether members or non-members) ages 13 to 60 will be allowed access to the Library. People over the age of 60 will be allowed into the Library only if they have the gold frame on their Ehteraz app.
When can I access the Library?
Visitors will be required to book timeslots through our website to visit the Library. Booking can be done only through the designated form (will be published soon). Three slots will be provided per day: 8:00 to 10:00 AM, 10:30 AM to 2:30 PM and 3:30 to 8:00 PM, from Sunday to Thursday. The Library will be closed on Fridays and Saturdays.
When will the Library be cleaned?
After each slot, the Library will be evacuated through a PA announcement and essential service cleaning of the areas open to the public will be carried out before opening for the next slot.
How many people can enter the Library at once?
Only 200 people will be allowed in the building during each time slot (8:00 to 10:00 AM, 10:30 AM to 2:30 PM, and 3:30 to 8:00 PM).
Can I register to become a member at the Library building?
Membership registration will continue online only. Users should also book a visit (through our website) to pick up their membership card from the User Services Desk at the Library.
Are bus and valet services available?
Bus and valet services are now available.
Where can I park?
Both the public parking lot by the Heritage Library entrance and the staff parking lot by the main entrance will be open to the public. You may also park in the Education City Mosque parking area and use QF shuttle bus services (available from 8:00 AM to 6:00 PM, with a wait time of 15 minutes).
Are food and drink available at the Library?
The Library's restaurant and Safahat café are open with a dine-in of capacity 15%. The vending machines in the Quiet Study Area are also available.
Will the prayer room be open?
The prayer rooms will open without the ablution facility and with limited capacity.
Services available at the Library
What items can I borrow from the Library?
Only books can be borrowed for the time being. No borrowing of DVDs, CDs, iPads, headphones, chargers, or any other electronic device will be permitted.
How do I check out items?
Members must submit a request for books on their timeslot form at least two working days before visiting the Library. Pre-packaged books will be prepared by Library staff for pick-up. Items may be borrowed only through self-checkout stations. Members should bring their membership card and have a Library visit booking when they come to pick up the books they requested.
How do I return books?
Patrons can return the items manually at the bin installed in front of the Library anytime without the need of any appointment, or at the User Services Desk (with an appointment in this case, to be allowed into the building).
Can I access research and information services?
Starting 30 May 2021, our live chat research services are available from Sunday to Thursday according to the timings below. All other times are by appointment only.
- Sunday and Tuesday: 3:30 PM – 8:00 PM
- Monday, Wednesday and Thursday: 11:00 AM - 2:30 PM
For general assistance, chat with our librarians or submit a question. Otherwise, please complete this form to schedule a virtual or in-person research consultation. A subject specialist librarian will contact you to set up the appointment.
Limiting the number of users at the Library
Is there guidance on how to calculate the maximum number of users?
Yes, one adult per four square meters.
Is there a means of measuring and controlling this number?
There will be dedicated staff members who will monitor this.
Are there restrictions on groups?
Formal and informal gatherings will be restricted to five (5) people, observing social distancing guidelines.
Limiting concentrations of users in the Library
Will there be a risk of groups forming? And how is it possible to limit this?
Seating areas will be limited, as will workstations. Staff members will monitor this. Gatherings will be restricted to five (5) people only.
Where users may need to stay for extended periods, how is it possible to maintain distance?
Time limits will be placed on the duration of the use of workstations/computers and patrons will need a separate booking for each period at the Library.
Is there adequate access to hygiene products (sanitizer, cleaning fluids) and equipment (masks, screens and gloves, where appropriate)?
The Library will be fully equipped with what is required for hygiene practices as advised by the government.
Safe handling of materials
Will books be cleaned/disinfected?
Any books received from the public will be kept under isolation for 3 days before recirculating.
What happens if someone at the building displays coronavirus symptoms?
If a staff member, patron, visitor, contractor or support partner develops flu-like symptoms and becomes unwell in the workplace with a suspected COVID-19 infection, he/she will be moved to the isolation room in the basement near the loading dock. The individual should avoid touching people, surfaces and objects, and should cover his/her mouth and nose with a disposable tissue when he/she coughs or sneezes, put the tissue in a bag or pocket, then throw the tissue in a bin. QF Emergency Services (4454 0999) will be called and informed about the emergency to take further action.