Access at the library
Where can I visit in the Library?
The Main Plaza, computer stations and individual study carrels will be open. All access to shelving tiers will be closed. No access will be provided to patrons to any bookshelves and all entrances to the tiers will be closed.
Who is allowed to enter the Library?
Only visitors (whether members or non-members) ages 13 to 60 will be allowed access to the Library.
When can I access the Library?
Visitors will be required to book timeslots through our website to visit the Library. Booking can be done only through the designated form (available here). Three slots will be provided per day, Sunday through Thursday: 8:00 to 10:00 AM, 10:30 AM to 2:30 PM and 3:30 to 8:00 PM, from Saturday to Thursday. The Library will remain closed on Fridays. updated
When will the Library be cleaned?
After each slot, the Library will be evacuated through a PA announcement and essential service cleaning of the areas open to the public will be carried out before opening for the next slot.
How many people can enter the Library at once?
Only 300 people will be allowed in the building during each time slot (8:00 to 10:00 AM, 10:30 AM to 2:30 PM, and 3:30 to 8:00 PM). updated
Can I register to become a member at the Library building?
Membership registration will continue online only. Users should also book a visit (through our website) to pick up their membership card from the User Services Desk at the Library.
Are bus and valet services available?
Bus and valet services are now available. updated
Where can I park?
Both the public parking lot by the Heritage Library entrance and the staff parking lot by the main entrance will be open to the public. You may also park in the Ceremonial Court lot and walk to the Library.
Are food and drink available at the Library?
The Library's restaurant and Safahat café are now open with a dine-in of capacity 50%. The vending machines in the Quiet Study Area are also available. New
Will the prayer room be open?
The prayer rooms will open without the ablution facility and with limited capacity. updated
Services available at the Library
What items can I borrow from the Library?
Only books can be borrowed for the time being. No borrowing of DVDs, CDs, iPads, headphones, chargers, or any other electronic device will be permitted.
How do I check out items?
Members must submit a request for books on their timeslot form at least two working days before visiting the Library. Pre-packaged books will be prepared by Library staff for pick-up. Items may be borrowed only through self-checkout stations. Members should bring their membership card and have a Library visit booking when they come to pick up the books they requested.
How do I return books?
Patrons can use the drive-thru book return station outside the Library 24 hours a day, seven days a week. Bins are also provided at the Library’s main entrance for returning books during weekends only. The book return stations inside the Library building are closed.
Can I access research and information services? updated
Our research and information services are now available from 8:00 AM to 8:00 PM, from Saturday to Thursday. For immediate assistance, please use our chat service here.
To schedule a virtual appointment or an in-person library visitation for research consultation, please click here. A librarian will contact you to schedule the appointment.
Limiting the number of users at the Library
Is there guidance on how to calculate the maximum number of users?
Yes, one adult per four square meters.
Is there a means of measuring and controlling this number?
There will be dedicated staff members who will monitor this.
Are there restrictions on groups?
Formal and informal gatherings will be restricted to ten (10) people. updated
Limiting concentrations of users in the Library
Will there be a risk of groups forming? And how is it possible to limit this?
Seating areas will be limited, as will workstations. Staff members will monitor this. Gatherings will be restricted to ten (10) people only. updated
Where users may need to stay for extended periods, how is it possible to maintain distance?
Time limits will be placed on the duration of the use of workstations/computers and patrons will need a separate booking for each period at the Library.
Is there adequate access to hygiene products (sanitizer, cleaning fluids) and equipment (masks, screens and gloves, where appropriate)?
The Library will be fully equipped with what is required for hygiene practices as advised by the government.
Safe handling of materials
Will books be cleaned/disinfected?
Any books received from the public will be kept under isolation for 5 days before recirculating.
What happens if someone at the building displays coronavirus symptoms?
If a staff member, patron, visitor, contractor or support partner develops flu-like symptoms and becomes unwell in the workplace with a suspected COVID-19 infection, he/she will be moved to the isolation room in the basement near the loading dock. The individual should avoid touching people, surfaces and objects, and should cover his/her mouth and nose with a disposable tissue when he/she coughs or sneezes, put the tissue in a bag or pocket, then throw the tissue in a bin. QF Emergency Services (4454 0999) will be called and informed about the emergency to take further action.