Interlnding and Document Supply - FAQs

1. What is Interlending and Document Supply (ILDS) service?
Through this service, a Library member can request documents which are not available or easily accessible in the Library's collection or online databases. These may include journal articles, book chapters, and conference proceedings and reports.

2. Who is eligible to request through this service?
Registered Library members are eligible to request items through this service.

3. How many requests can I put in at a time?
There is no limit on the number of requests.

4. Do I need to pay for the service?
This service is provided free of charge.

5. How long it takes to receive the items requested? 
In general, most of the requests take 2- 3 working days for processing and electronic delivery. Some requests might take up to two weeks depending on the supplier’s processing time and delivery method.

6. How do I place an ILDS request?
ILDS requests are submitted through the online form for this service.

7. How do I check the status of my requests?
Status of the requests can be checked by sending an email to [email protected] for the information.

8. How will the Library send me the document? 
The documents are typically emailed to you as a PDF attachment or, in some cases, a permalink may be emailed you.

9. Can I request images and photographs?
Yes, if they are public domain or out of copyright.

10. Will I be notified if the document is unavailable?
We will update you if the document is unavailable for copyright reasons, or any reason beyond our control.

11. If I have questions and need help who do I ask?
You can contact the ILDS department staff for any assistance by email [email protected]