Document Delivery Service - FAQs

1. What is DDS?
DDS stands for “Document Delivery Service” which is a service where a Library member can request documents which are not available or easily accessible in the Library's collection or online databases. These may include journal articles, book chapters, and conference proceedings and reports.

2. Who is eligible to request through DDS?
Registered Library members are eligible to request items.

3. How many requests can I put in at a time?
There is no limit on the number of requests.

4. Do I need to pay for the service?
The DDS service is provided free of charge.

5. How long it takes to receive the items requested? 
In general, most of the requests take 2- 3 working days for processing and electronic delivery. Some requests might take up to two weeks depending on the supplier’s processing time and delivery method.

6. How do I place a DDS request?
DDS requests are submitted through the online DDS form.

7. How do I submit a request for a book?
The Interlibrary Loan service (ILL) for book requests is not open yet and an update on this service will be posted on our website. You can subscribe to the Library's e-newsletter at the bottom of this page to receive updates on the Library's services, news and events.

6. How do I check the status of my requests?
Status of the requests can be checked by sending an email to [email protected] for the information.

7. How will the Library send me the document? 
The documents are typically emailed to you as a PDF attachment or, in some cases, a permalink may be emailed you.

8. Can I request images and photographs?
Yes, if they are public domain or out of copyright.

9. Will I be notified if the document is unavailable?
We will update you if the document is unavailable for copyright reasons, or any reason beyond our control.

10. If I have questions and need help who do I ask?
You can contact the DDS/ILL department staff for any assistance by email [email protected]